Skip to main content

Common Issues - Luna Creative Suite

This page is dedicated to common issues surrounding Replays in Luna Creative Suite. If you are experiencing an issue that does not relate to Replay in Luna Creative Suite consider looking at one of the other pages in this section, which are also listed here.

Make sure to Update Replay!

A lot of times issues can be fixed by simply updating your plugin to the latest version, please make sure to check you are on the latest release version before looking further into this section. More info on how to do this here

Inputs occurring in a different position in the Creative Suite preview page compared to in Unity​

Inputs occurring in a different position in the Creative Suite preview page compared to in Unity​

This could be caused by the preview of the capture being a different resolution than the rendered video in Unity. The input position is therefore getting scaled incorrectly.

Possible solutions:

  • Adjust the resolution in Creative Suite to match the resolution in Unity.
  • Record tap inputs closer to the centre of the screen if possible.

Playground Fields not showing up​

This could be occurring due to ISerializationCallbackReceiver not being implemented.

Possible solutions:

  • Implement ISerializationCallbackReceiver in your scripts where fields have been marked. (Example below)
using Luna.Replay.Playground;

public class PlaygroundExample : MonoBehaviour, ISerializationCallbackReceiver {

[SerializeField]
[LunaPlaygroundField("Color of the player", 0, "Player Controls")]
private Color playerColor = Color.blue;
...
}

Can't build and upload to Playground; Luna.Network.Replay.Base+yz error​

Example of this error

images-large

This could have occurred due to invalid authentication.

Possible solutions:

  • Logout and log in again.
  • Verify you are using the same account in Creative Suite that you are logged into from within Replay in Unity.

Cannot update package in Creative Suite - Looks like the build uploaded is invalid - please check if the correct ZIP archive was used​

Cannot update package in Creative Suite - Looks like the build uploaded is invalid - please check if the correct ZIP archive was used​

This could occurring due to having a video set with too many permutation.

Possible solution:

  • Remove some permutations from a video set with a high amount.

Captures don't render on Creative Suite​

Captures don't render on Creative Suite​

This could be due to a miss-match between the build and the capture, or the package name has changed in the Replay tab.

Possible solutions:

  • Please update Replay, upload a new build and create a new capture.

images-small

  • Change the package name back. To see which package name is currently being used, check the Replay tab (shown below).

images-small

Replay fails to preview in Creative Suite​

Replay fails to preview in Creative Suite​

This may be occurring due to a mismatch between resolution sizes.

Possible solution:

  • Check the error log to see what resolution is expected and change the resolution in Unity to match it. It is likely that you will need to re-record, build, and upload to Creative Suite again after doing so.

images-large